Help and FAQ

TOP SIX

How to register in the programme?

In order to register a new user account, you need to:

  1. click REGISTER in the upper right corner of the programme window,
  2. provide the basic information (name and e-mail),
  3. enter the password and accept the terms and conditions,
  4. click REGISTER.

Why can't I log in?

If you are unable to log in, check the following:

  1. Did you enter the correct login and password?
    If you don't remember your password, click FORGOT YOUR PASSWORD?, enter your e-mail and you will receive a link enabling you to set up a new password.
  2. Are you sure you have already registered?
    If you haven't registered on our website yet, click REGISTER in the upper right corner of the programme window and set up a new user account.

How to use the discount coupon from the textbook to activate a course?

In order to activate access to a course using your discount coupon found in your textbook, you need to:

  1. choose COUPON on the home page,
  2. enter your discount coupon (found on the inside of the textbook cover) correctly,
  3. accept the terms and conditions and click NEXT.

How to set up the correct textbook?

If you want to set up learning from the correct textbook, you need to:

  1. click START, and then LEVEL in the upper part of the learning window,
  2. in the CURRENT LEVEL field, select the correct textbook, e.g. Book 2,
  3. click SAVE.

How to set up the correct learning level?

In order to set up the required learning level, you need to:

  1. click START, and then LEVEL in the upper part of the learning window,
  2. in the CURRENT LEVEL field, select the correct level, e.g. Elementary,
  3. click SAVE.

How to pay for the course?

In order to pay for the course, you need to:

  1. select the 1-month or 10-month access and click I CHOOSE,
  2. make the payment using the secure Paypal or Przelewy24 service, following the instructions on the website,
  3. the courses will be accessible immediately after the payment is recorded.

GENERAL

What languages and courses are available?

Users can now take 18 different courses of English, Spanish, German and French.

What is the direct method?

We think that no other method is as effective in e-learning as the direct method. When we analyse the basic assumptions of the direct method, which date back to the nineteenth century, we have a strong impression that its creators foresaw the age of computers and the Internet. The direct method enables you to master the four language skills: listening, speaking, reading and writing. You start with listening comprehension and later on go on to writing. This feature of the direct method makes it possible to implement it into an e-learning system.

Can I see the history of my course?

After clicking CONTENTS, the user can see the structure of the whole course, review the previously done tasks as well as navigate to any task at the current level of the course.

What equipment do I need?

You can use the DLH platform by means of any up-to-date browser installed on a computer or smartphone with an Internet connection.

Where and when can I use the platform?

The most obvious advantage of e-learning is the fact that you are not limited by time or space. You can virtually study anywhere you wish at any time. You need your laptop, tablet or smartphone with an Internet connection and you can begin studying any time of the day or night. Wherever you are and whenever you wish to study.

How long can I study?

You can choose to study 10-15 minutes daily or even several hours every day depending on how much time you have. If you are a busy person, you can divide your studying process into shorter periods – when you log into the platform you will immediately be transferred to the exercise you need to do without wasting time on unnecessary navigation.

What types of exercises are there?

There are almost 20 different types of exercises. The most popular are: multiple choice, gap fills, sentence transformation, listening comprehension, reading comprehension, sentence matching, matching questions and answers, and true & false questions.

How to go to any activity in the course?

In order to go to any activity in the course, you need to:

  1. click START, and then CONTENTS in the upper part of the learning window,
  2. navigate to the correct unit,
  3. click the selected activity.

REGISTRATION

How is personal data protected?

The user's personal data provided during registration is stored securely. The user's personal data will never be made available to any third party. The user's personal data only enables the platform to manage the user's learning as well as to send an occasional email to the user with information about the platform (e.g. about new features of the program).

What can I do if the registration fails?

If you have a problem registering, please send us a message using the form in the CONTACT page.

How to log in?

In order to log in to the programme, you need to:

  1. click LOG IN in the upper right corner of the programme window,
  2. enter your login (e-mail) and password,
  3. click LOG IN.

What can I do if I don't remember my password?

If you don't remember your password, use the FORGOTTEN YOUR PASSWORD option. We will email a link to you, so that you can reset your password.

Contact

Address

Language LAB Sp. z o.o.
Orłowska 21
88-100 Inowrocław
Polska/Poland

REGON 341307214
NIP 5562752311
KRS 0000428331
program@dlhub.eu

Contact form